Important information before streaming live videos through the IBM Cloud Video service

The IBM (International Business Machines) Corporation announced that the IBM Cloud™ Video service (previously known as Ustream®) ended free streaming on September 17, 2018 from that date only provides paid service plans. For more details, check the Notice on the IBM® Website.

Before You Start

• Make sure to install the lastest firmware version for your camera. Downloads are posted on your model support page.
• Create an IBM Cloud Video service account. For additional details on the service account setup, refer to the online Help Guide.

Streaming from a Handycam® Camcorder

• Correctly register the access point on the camcorder.
• Configure the Streaming Services settings on the Network Settings Tool of the PlayMemories Home™ software correctly.

Streaming from an Action Cam

When using the Action Cam Movie Creator software:

• Complete the Wi-Fi® network settings and Streaming settings on the Network setting tool of the Action Cam Movie Creator software.
• The Network setting tool can be accessed through the Action Cam Movie Creator software.

When using the PlayMemories Home software:

• In the PlayMemories Home software, make sure Wi-Fi and Streaming Services are correctly configured in the Network Setting Tool section.

Troubleshoot Streaming Issues

If you're unable to stream videos through the IBM Cloud Video Service:

• Make sure to set the date and time of the camera correctly.
• Check if you can stream videos by using the app for streaming videos on Ustream on the smartphone
• Make sure you have a stable internet connection.
  • Move your camera closer to the internet connection source. Streaming operation will be unstable if the camera is too far from the internet source.
  • Check the network usage limitation with your service provider.