The pictures appear too dark or underexposed.
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
A number of different reasons may cause dark or underexposed pictures. Depending on what mode you are shooting with, the issue can normally be corrected by simply adjusting a few settings.
Follow the steps below to troubleshoot this issue.
NOTE: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.
- If you have not already done so, try using the flash.
IMPORTANT: Be aware that if your subject is beyond the flash range, too far way for the flash to reach, this will cause the picture to appear dark.
- Move closer to your subject if possible.
- If the camera is set to either the Program (P), Aperture Priority (A), or Shutter Priority (S) mode, increase the exposure compensation.
- If shooting in the Manual (M) mode or one of the shooting modes listed in step 3, increase the ISO sensitivity to a higher setting.
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
