Sony Support

Article ID : 00030468 / Last Modified : 03/29/2019Print

How to run a program or application using Compatibility mode.

    Most programs created for earlier versions of Windows will work in later versions of Windows, but some programs might run poorly or not at all. If a program written for an earlier version of Windows does not work correctly, try changing the compatibility settings for the program. Follow these steps to change the compatibility settings either by using the Program Compatibility Troubleshooter or manually choosing compatibility settings.

    WARNING: Do not use the Program Compatibility Troubleshooter on antivirus programs, firewall software, backup software or disk utilities.

    Run the Program Compatibility Troubleshooter:
    1. Click the Start button, and then click Control Panel.
    2. In the Control Panel window, click System and Security.
    3. In the Troubleshooting screen, under Action Center, click Troubleshoot common computer problems.Image
    4. In the System and Security screen, under Programs, click Run programs made for previous versions of Windows.Image
    5. In the Program Compatibility window, click the Next button.

      NOTE: You can also open the Program Compatibility Troubleshooter by right-clicking the application icon or shortcut on the desktop, and then clicking Troubleshoot compatibility.

    6. In the Select the program you're having problems with screen, click to select the desired application, and then click the Next button.
    7. Follow the remainder of the instructions in the troubleshooter.

    IMPORTANT: If you cannot install a program, insert the installation disc for the program and in the Program Compatibility window, click to select Not Listed, click the Next button and then browse to the program's setup file, usually called Setup.exe, Install.exe, or something similar.

    NOTE:  The troubleshooter is not designed to work on programs that have an .msi file name extension.

    Change the compatibility settings manually:
    1. Right-click the application icon or shortcut on the desktop, click Properties, and then click the Compatibility tab.
    2. Select one or more settings described in the following table.

    Setting

     Description
    Compatibility mode Runs the program using settings from a previous version of Windows. Try this setting if you know the program is designed for (or worked in) a specific previous version of Windows.
    Run in reduced color mode Uses a limited set of colors in the program. Some older programs are designed to use fewer colors.
    Run in 640 × 480 screen resolution Runs the program in a smaller-sized window. Try this setting if the graphics for the program appear jagged or are rendered improperly.
    Disable display scaling on high DPI settings Turns off automatic resizing of programs if large-scale font size is used. Try this setting if large-scale fonts are interfering with the appearance of the program.
    Privilege level Runs the program as an administrator. Some programs require administrator privileges to run properly. If you aren't signed in to your PC as an administrator, this option is unavailable.
    Change settings for all users Lets you choose settings that will apply to all users on this computer.