Sony Support

Article ID : 00052503 / Last Modified : 05/25/2022Print

Sound issues when using the Bluetooth speaker.

    Follow the troubleshooting steps below if your Bluetooth® speaker is having any of the following sound issues:

    • No Sound
    • Low Sound
    • Sound from only one speaker

    NOTE: Because each of these steps represents a possible solution to this issue, check the sound after completing each step.

    1. Check that both this system and the connected device are turned on.
    2. Turn up the volume of the system and the connected device.
    3. Check that the connected device is being played back.
    4. Check that both ends of the audio connecting cord are firmly inserted into the system and the connected device.
    5. If you are connecting a personal computer to the system, make sure the audio output setting of the computer is set for a BLUETOOTH device.
    6. Pair this system and the BLUETOOTH device again.
    7. If the connected device is monaural (mono), the sound will only be output from the left speaker.