IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
For W8L, X64L_X70L_X74L_X75L, X74K_X75K, W8K, X7, W8, X74H_X75H series: The Built-in mic is unavailable. To use Google Assistant, press the MIC 
button (or Google Assistant button) on the remote control.
Try these troubleshooting steps:
For Google TV™
Note: For X77L_X78L series: To use this feature, you may need to press the Google Assistant (MIC) button on the remote control four times until a pop-up message appears. If a pop-up message appears, select Yes, I'm in
.
- Check the Built-in MIC Switch status on the TV body. If it is set to OFF, set it to ON. If it is set to ON, set it to OFF, and then back to ON again.
Note: The location of the Built-in MIC Switch button differs depending on the model. The image below is an example.
- Check if the Hands-free mic is set to On. If not, set it to On.
- Open the
Settings screen.
How to access Settings
- Depending on your TV:
- Select Privacy → Google Assistant → Enable Voice control → Enable Hands-free mic.
- Select Accounts & Sign-In → Google Assistant → Enable Voice control → Enable Hands-free mic.
- Select Done.
- If the issue still happens, follow these steps to clear the Google Assistant app data.
- Open the Settings screen.
How to access the Settings
- Select Apps.
- Select See all apps.
- Scroll down to the bottom of the list and select Show system apps.
- Select Google.
- Select Clear data.
- Press the MIC button on the remote control and, at the Control your TV with "Hey (Ok), Google" screen, select Yes, I’m in.
For Android TV™
- Press the HOME button on the remote control.
- Select Settings.
- The next steps will depend on your TV menu options:
- Select Device Preferences → Google Assistant. (Android™ 9 or later)
- Select Google. (Android 8.0)
- Turn off the OK Google detection, then turn it back on.
If the issue still happens try the following:
-
Perform a power reset.
Note: Skip this step if your TV power cord is inaccessible.
If you unplug and plug in the power cable, the electricity that remains in the unit will be discharged. As a result, unnecessary data and error information in the memory will return to their defaults, and allow you to use the TV again normally.
- Turn off the TV.
- Unplug the television power cord (mains lead) from the electrical outlet.
- Let the television remain without power for 2 minutes.
- Plug the power cord (mains lead) back into the electrical outlet.
Note: For some Google TV models, the following alternative method has the same effect: On the TV, press the POWER button for about 40 seconds, or until the TV turns off.
- Turn on the television.
- For Google TV: Repeat step 1 (turning the Built-in MIC Switch on the TV body off and then back on). For Android TV: Repeat steps 1-4 (Turning OK Google detection off and then back on).
