The WebLink displays an error or USB connection is not detected

If the WebLink function returns a message or can't be used, check the steps outlined in this article:

• If the message USB device not supported is displayed:
  • Install the WebLink Host app on your smartphone from the WebLink website; if the app is already installed, restart your smartphone and reconnect the USB cable.
    
    Note: The message may also be displayed as a USB device not supported. For details on the compatible devices, visit the support site on the last page in the supplied manual.

• If the message WebLink error is displayed on the head unit screen
  • Confirm the meaning of the message from the WebLink FAQ website.

• If the message USB connection cannot be detected is displayed using the iPhone®
  • If the iPhone is locked, the USB connection can't be detected.
    Unlock the iPhone by entering the passcode or using the Touch ID function.

• If the message error Resume a WebLink compatible app to continue is displayed while using the WebLink Host app
  Keep the Web Link Host app in the screen's foreground using the WebLink function.

• WebLink connection disconnects unintentionally after updating the iPhone® to iOS 15
  • This results in a compatibility issue between iOS 15 and the WebLink Host app. Refer to the WebLink FAQ website for more information.