Brightness and color tone are not captured correctly in the image

Before you start

Make sure you have the most current .

When taking images with the camera, these settings are important:

• Exposure compensation - Allows for the adjustment of the image brightness after the camera sets the exposure.
• White Balance - Allows the adjustment of color tones if the image is not as expected.
• Picture Profile - A menu for adjusting and changing content parameters that determine an image's characteristics. Refer to What is Picture Profile? for more information.
• Creative Look - Allows the selection of different preset image "looks" that combine contrast, shadow, fade, saturation, sharpness, and other settings.

Troubleshooting tips

• Make sure the Picture Profile feature is Off
  • Press MENU → Exposure/Color → Color/Tone → Picture Profile → Off.
• If the symptom does not improve even when Picture Profile is set to Off, follow these steps in order:
  1. Select Setup → Operation Customize → Different Set for Still/Mv. Add a checkmark to Picture Profile for independent settings and select OK.
  2. Select Setup → Operation Customize → Different Set for Still/Mv again. Remove the checkmark from Picture Profile for shared settings and select OK.
  3. Change Different Set for Still/Mv to your desired setting.