Can't pair my smartphone with the INZONE Buds via Bluetooth

Follow the steps below to troubleshoot this issue:

1. Check if your smartphone supports LE Audio.
   Note: If the smartphone doesn't support LE Audio, the INZONE Buds can't be connected using the Bluetooth® function. However, you can still connect the INZONE Buds to your smartphone using the supplied USB transceiver: connect the supplied USB transceiver to the smartphone's USB Type-C™ port and pair it with the smartphone. For details, refer to the Wireless Noise Canceling Gaming Headset in the Help guide.
2. Check the LE Audio setting on the smartphone:
   1. To open the Bluetooth settings screen on the smartphone, select Settings → Device connection.
   2. Select the (Settings) icon next to the headphones' model name.
   3. Check the LE Audio setting status. If it is OFF, tap the status bar to turn it ON.
      
3. If any device was previously connected to the headphones using LE Audio, it may automatically be connected to the headphones when entering the pairing mode. For devices that have been connected to LE Audio in the past, turn off the device or the Bluetooth setting on the device, then try pairing again with the new device.
4. Update the smartphone, the Sony | Headphones Connect app, and the INZONE Buds' software to the latest version.
5. Delete the pairing information of the headphones from the smartphone's Connected devices list, and then perform the pairing again to reconnect to the smartphone.

If the issue is still not resolved, we recommend repair.  Go to Product Repair.