Sony Support

Article ID : 00342979 / Last Modified : 07/03/2024Print

Free repair for certain CEA-G series CFexpress Type A memory cards

    Originally Posted: 06/26/2024

    Dear Valued Sony Customer,

    There may be issues with certain CEA-G series memory cards, where the memory cards are not recognized, or the image does not save correctly in low-temperature conditions. The issue may occur around the lower limit of the recommended operating temperature range (14° Fahrenheit, -10° Celsius).

    To address this issue, we will repair affected memory cards free of charge until June 29, 2029, subject to the terms and conditions of the memory card's original Limited Warranty.

    Affected Models

    Certain CEA-G80T, CEA-G160T, CEA-G320T, and CEA-G640T CFexpress Type A memory cards.

    CEA-G80T CEA-G160T CEAG320T CEA-G640T

    Note: Not all models are sold in all countries/regions.

    Determine if you have an affected memory card

    memory card lot number

    Check the lot number on the back of your memory card to determine if your memory card is affected.

    Affected CEA-G80T memory cards

    Memory cards with 8-digit lot numbers from 22030050 through 23050157, except for the following lot numbers:

    22030077, 22030094, 22040022, 22050028, 22050067, 22070075, 22110010, 22110015, 22110029, 22110037, 22110103

    Memory cards with 9-digit lot numbers from 220300500 through 230501570.

    Affected CEA-G160T memory cards

    Products with 8-digit lot numbers from 22030127 through 24029999 except for the following lot numbers:

    22040025, 22040068, 22050029, 22050068, 22070076

    Memory cards with 9-digit lot numbers from 220301270 through 240299990.

    Affected CEA-G320T memory cards

    Memory cards with 8-digit lot numbers from 22090001 through 24029999.

    Memory cards with 9-digit lot numbers from 220900010 through 240299990.

    Affected CEA-G640T memory cards

    Memory cards with 8-digit lot numbers from 23010001 through 24029999.

    Memory cards with 9-digit lot numbers from 230100010 through 240299990.

    Lot numbers starting with 3 are not affected

    memory card lot number

    Cards with lot numbers that start with the number 3 are not affected, regardless of whether the lot numbers are eight digits long or nine digits long.

    Resolution

    IMPORTANT: Before sending your memory card for repair, make sure to back up the contents of the memory card and erase your files from the memory card. All content and data on the memory card will be deleted during the repair process and cannot be recovered. Sony Electronics Inc. is not responsible for the loss of any files or data on memory cards submitted under this repair program.

    We will repair affected memory cards free of charge until June 29, 2029, subject to the terms and conditions of the memory card's original Limited Warranty.

     Contact the Product Support team  for assistance if you have an affected memory card.