Sony Support

Article ID : SX116802 / Last Modified : 10/15/2024Print

There are color stains or tint on the display

    After trying each of these steps, test to see if the issue has been resolved before moving on to the next step.

    • Turn off your device and then turn it back on.
    • Make sure that the perceived stains are not caused by a protective screen film or case used with the device. Remove any such accessories to make sure that there are stains on the display.
    • Use the Tests feature in the Support app to determine if the stains are caused by one or more missing or odd-color pixels.
    • Check if there is a software update available for your Xperia™ device, find and tap Settings → System or About phone → Software update → SYSTEM.
    • Perform a factory data reset.
      Note: Back up all personal data before performing a reset. All data in the internal memory is overwritten during a factory data reset, but content on an external SD™ card is kept.
    • If colored stains or tints still appear, contact us.

    Detailed instructions

    Run a display test

    Android 8.0

    1. Find and tap Settings → System → About phone → Support. If this is the first time you start Support, tap ACCEPT to accept the privacy policy.
    2. On the tab, scroll down and tap Display, and follow the on-screen instructions.

    Android 6.0, 7.0, 7.1 or 7.1.1

    1. Find and tap Settings → About phone → Support. If this is the first time you start Support, tap ACCEPT to accept the privacy policy.
    2. On the tab, scroll down and tap Display, and follow the on-screen instructions.

    Android 5.0 or 5.1

    1. From your Home screen, tap the Application screen icon.
    2. Find and tap Settings → About phone → Diagnostics.
    3. Swipe left or tap TEST.
    4. Tap Display.
    5. Follow the on-screen instructions.

    Perform a factory data reset

    Note: Do not interrupt a factory data reset procedure to avoid permanently damaging your device.

    Android 8.0

    1. Back up any important data saved on your device's internal memory to a memory card or other non-internal memory. If you have any encrypted files stored on an SD™ card, you should remove the encryption to ensure you can still access them after the reset.
    2. Find and tap Settings → System → Reset.
    3. Tap Factory data reset → Reset phone.
    4. Draw your screen unlock pattern or enter your password or PIN to continue if required.
    5. To confirm, tap Erase everything.

    Android 5.0, 5.1, 6.0, 7.0, 7.1 or 7.1.1

    1. Back up any important data saved on your device's internal memory to a memory card or other non-internal memory. If you have any encrypted files stored on an SD™ card, you should remove the encryption to ensure you can still access them after the reset.
    2. From your Home screen, tap the Application screen icon.
    3. Find and tap Settings → Backup & reset → Factory data reset.
    4. Android 5.0/5.1: Mark the Erase internal storage checkbox if you want to erase data such as pictures and music on the internal storage. This does not affect the content on the SD™ card.
    5. Tap Reset phone/tablet or Erase everything.
    6. Draw your screen unlock pattern or enter your password or PIN to continue if required.
    7. To confirm, tap Erase everything.

    Note: When you perform a factory data reset, your device will not revert to an earlier Android software version.