Troubleshoot Issues with Group Playback from Music Center (SongPal)

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Below are some of the most common issues you may encounter with the group playback feature of the Music Center (SongPal™) app and steps to troubleshoot them:

• Can't create a group with Music Center:

  • Check if your audio device is compatible with Music Center .
  • Make sure that no audio device is connected to your mobile device prior to the grouping process. You can't create a group if one of the audio devices is already connected to your mobile device through Bluetooth® connection.
  • Make sure that no network error appears.

• Can't find the group I created:

  Created groups can be deleted after group playback or if devices are removed from the network. To do a group playback, create a new Multi-room group using Music Center.

• Windows® Media® Player doesn't display a group created or edited with Music Center.

  DLNA® apps that aren't compatible with the Multi-room group playback won't display group names or perform a group playback. To perform a group playback with your Windows computer, use the latest version of the Media Go™ software.

• After creating a group with Music Center, devices are displayed separately on the Google Cast™ app.

  Clear the cache of Music Center before creating a new group. Check your mobile device manual or contact the manufacture for model-specific details.

• Can't play songs on a single speaker with the Media Go software.

  Ungroup your audio devices using Music Center. To ungroup devices or remove devices from the group, touch and hold an icon representing the audio device, then move it to a separate location.