No Audio from the Soundbar or A/V Receiver After the Software Update

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

The latest software update for your soundbar and A/V receiver adds support for the Enhanced Audio Return Channel (eARC). If your audio device doesn't output sound when connected to the HDMI® (ARC) port on your TV, check if your TV is compatible with eARC. Check your TV manual for model-specific information. Manuals are posted on your model support page.

If your TV isn't compatible, turn off the eARC function on your audio device.

• Turn off eARC on your soundbar:
  1. On the supplied remote, press the HOME button.
  2. Select Setup.
  3. Select System Settings or Advanced Settings.
  4. Select HDMI Settings.
  5. Select eARC.
  6. Set to Off.
• Turn off eARC on your A/V receiver: The steps vary depending on your model.
  • STR-DN1080
    1. On the supplied remote, press the HOME button.
    2. Select Setup.
    3. Select HDMI Settings.
    4. Select eARC.
    5. Set to Off.
  • STR-DH790
    1. On the supplied remote, press the AMP MENU button.
    2. On the front panel display of the receiver, select <HDMI>.
    3. Select EARC.
    4. Set to OFF.