Error: Cannot Connect. is displayed when I try to select the Pandora Internet Radio.
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
The error message Cannot Connect will display if you try to select the Pandora® Internet Radio and your HomeShare® network system is no longer linked to your Pandora account. Do the following steps to resolve this issue:
- Using a computer, log in to the Sony Essentials Web site.
- Select Manage Product.
- Select your HomeShare device.
- Verify the link status.
- If your system is unlinked, click on Link to Service and then register your Pandora account.
NOTE: If your system is still linked to your Pandora account, Unlink from Service will be displayed instead of Link to Service.
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
