Sony SupportCMT-MX500i

Article ID : 00006996 / Last Modified : 11/01/2024Print

How to pair (connect) my Bluetooth wireless headphones with another device

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    Select the appropriate headphones type or model for troubleshooting steps:

    Headband / In-Ear

    Truly Wireless

    Headband/In-Ear

    Step 1. Enter the headphones into pairing mode

    The following descriptions are just examples. For more details, refer to the Help Guide.

    • When you pair the headphones with a device for the first time or after initializing, the headphones automatically enter the pairing mode when you remove them from the charging case. If you put on the headphones, you will hear a notification sound and the voice guidance saying Bluetooth pairing from the left unit.
    • To pair the headphones with a second device:
      1. Press and hold the Power button for at least 7 seconds.
      2. The indicator flashes and you will hear the voice guidance saying Bluetooth pairing.

      Note: If the pairing is not finished within 5 minutes, the pairing mode on the headphones is canceled. If this happens, place the headphones into the charging case again and start the operation from the beginning.

    Step 2. Operate a device and complete the pairing

    Select your source device from the following list to confirm the pairing procedure:

    Note: Not all Android TVs can be used with Bluetooth headphones or speakers. Verify your TV supports Bluetooth using the article Can I use Bluetooth headphones, speakers, and soundbars with my Android TV or Google TV?

    If the headphones won't pair with your device

    Refer to the article Troubleshooting Bluetooth pairing issues for troubleshooting assistance.