Sound is delayed or the picture and sound are out of sync
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Due to the characteristic of Bluetooth® and other wireless transmissions, there may be a delay in playback due to signal interference or a slight delay when viewing videos using LDAC™ audio formats. These conditions occur even when using the Speaker Add, Wireless party chain, or Party Connect functions.
Check the following to improve playback quality:
- Change the position or location of your device.
- Move as far away as possible from a microwave oven and other Bluetooth device.
- Turn off other wireless connections.
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