No picture on my TV when using an HDMI connection

Use these troubleshooting steps when there is no picture with an HDMI® connection between your device and the TV. It's recommended to make sure your TV has the and to check your device and TV manuals for all model-specific steps and details.

Note: If you are using an analog connection (composite or component cable), refer to the No picture on the TV when connected to an Audio/Video device using an analog cable article instead.

1. A power reset or restart of the TV is a recommended troubleshooting step that resolves many temporary issues.

   1. To perform a power reset
      • Turn off the TV, unplug the power cord for two minutes, then turn on the TV
        Note: Skip this step if your power cord is not accessible.

   2. Restart your TV using the TV remote. These options vary depending on your TV:
      • Use the option that best matches your TV when using the power button on the supplied remote control to perform a restart:
        • Press and hold the POWER button until Power off appears on the screen
        • Press and hold the POWER button until a menu appears → select Restart
      • Use the option that best matches your TV to restart the TV using the Settings menu:
        • On the supplied remote, press the Quick Settings button, then select Settings → System → Restart → Restart
        • On the supplied remote, press the HOME button, then select Settings → About → Restart → Restart
        • On the supplied remote, press the HOME button, then select Settings → Device Preferences → About → Restart → Restart

2. Verify which HDMI input the source device is connected to on the TV.
   • On the supplied TV remote control, press the INPUT button repeatedly until it shows the correct HDMI input where the source device is connected.
     
     Note: The location of the Input button on your remote and the number and names of the inputs may be different on your TV.

3. If you're using an audio system such as an amplifier or home theater system between the TV and your video source, make sure that the input setting on the audio system corresponds to the video output source.

4. Try connecting to a different HDMI port on the TV.
   • If the issue is resolved, use this HDMI port or try connecting back to the previous HDMI port.

5. Try a different device to output an HDMI video signal using the same connections.

6. Make sure the connected device is set to output through its HDMI connection and the video format being output is compatible with the TV.

   • The output signal set on your source device may be indicated on its display or in its menus.
   • Some devices may output a 1080/24p or 1080/30p video signal, but some TVs can only accept a 1080/60p video signal. Changing the video output format of the connected device may resolve the issue. Check the manual or contact the manufacturer for further information.
   • The A/V receiver might not up-convert a signal to HDMI if you connected an analog connection type (Coaxial, Composite A/V, Component A/V, or S-Video) on the output device and the audio system. Check the receiver manual for details about other connection options.
7. If the device is connected to an A/V Receiver or other components before being connected to the TV, try connecting directly to an HDMI input. If this works, your receiver or another device may not be an HDMI repeater and might not pass the signal on to the TV.
   • An HDMI repeater receives an audio/video signal from one HDMI device and passes it through to another connected HDMI device. While your device is supported by HDMI repeaters, products from other manufacturers may not be supported.
8. Try changing the HDMI signal format on your TV to resolve the issue. If your HDMI format is set to Standard, change it to Enhanced, and if it's already set to Enhance, change it to Standard.

   View example of changing the HDMI signal format on an Android TV™ or Google TV™

   1. Open the Settings screen:
      • Using the Quick Settings button (For models released in 2019 or later)
        1. On the remote control, press the (Quick Settings) button.
        2. Select Settings.
      • Using the HOME button
        1. On the remote control, press the HOME button.
        2. Select Settings.
   2. The following steps vary, depending on your TV menu options:
      • Select Watching TV → External Inputs → HDMI signal format, select the appropriate connection HDMI 1 - 4, and then select a different format.
      • Select External Inputs → HDMI signal format, select the appropriate connection HDMI 1 - 4, and then select a different format.

9. Disconnect the HDMI cables from all devices and clear the data and cache from the ExternalInputServices app.

   The next steps will depend on your TV model.

   1. Turn off all devices.
   2. Disconnect the devices connected with HDMI from the TV.
   3. Open the Settings screen:
      • Using the Quick Settings button (For models released in 2019 or later)
        1. On the remote control, press the Quick Settings button.
        2. Select Settings.
      • Using the HOME button
        1. On the remote control, press the HOME button.
        2. Select Settings.
   4. From the TV Settings menu, depending on your model:
      • Select Apps → See all apps → Show system apps → ExternalInputServices → Clear data and Clear cache → OK.
      • Select Apps → System apps → ExternalInputServices → Clear data and Clear cache → OK
        Note:

        • Selecting Clear data → OK may also clear the cache.

   5. Restart the TV.
   6. Disconnect the HDMI cable from the HDMI port of each connected device.
   7. While the TV is ON and the device is ON, reconnect the devices one by one, waiting until the TV recognizes the device or go to the HDMI input where the device is connected and test if the TV is displaying a picture and if the sound is heard.
      • Make sure to insert one end of the HDMI cable into the HDMI output port of the source device and the other end into the HDMI input port of your TV.

10. Try using a different HDMI cable.
    • To view 1080p (60p) quality content on the TV from an external device, make sure to use a High-Speed HDMI cable with the HDMI logo.
11. If there's still no picture, perform a factory reset:
    • LCD TV or Projection TV factory reset
    • Android TV™ or Google TV™ factory reset

If the issue still occurs, repair may be required.  Go to Product Repair.