How Do I Fix Common Issues When I Use the Music Center (SongPal) App with an Audio Device?
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
The following issues may occur if there is a connection problem between the audio device and the Music Center (previously known as SongPal™) app:
- The mobile device doesn't display the audio device's menu options.
- The audio device doesn't respond to the Music Center app.
Follow these steps to reconnect your audio device with the Music Center app:
- Turn off the network and Bluetooth® feature of your audio device.
- Remove the audio device information, then reconnect it with the Music Center app.
Related Info
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
