How to resolve PlayMemories Home installation or start up errors.

If the PlayMemories Home™ software does not install or operate properly, download any of the appropriate tool from below to resolve the issue.

• For Microsoft® Windows® computers
• For Apple® Macintosh® computers

The PlayMemories Home Repair Tool automatically performs the following processing procedure and deletes the PlayMemories Home software, database, and camera connection history from your computer.

NOTE: The PlayMemories Home Repair Tool is a tool for deleting and restoring the program. Reinstall the PlayMemories Home software after performing the procedure.

Below are the changes that will happen in your computer system when performing the PlayMemories Home Repair Tool function:

• The previously installed PlayMemories Home is uninstalled.
• Services currently in use that are related to PlayMemories Home are stopped.
• Services related to the previously installed PlayMemories Home are deregistered from the OS.
• Installation folders for the previously installed PlayMemories Home are deleted.
• Registries related to the previously installed PlayMemories Home are deleted.
• The registry that certifies that PlayMemories Home has been previously installed in the OS is deleted.
• Folders storing personal settings for the previously installed PlayMemories Home are deleted.
• Files or folders related to the previously installed PlayMemories Home are deleted from temporary folders in OS.