Sony SupportDSC-QX10

Article ID : 00063904 / Last Modified : 03/29/2019Print

Live-View Remote control cannot connect to the camera and error 03-01 is displayed.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    NOTE: Not all Action Cams and Lens-Style Cameras come bundled with the Live-View Remote Control. The Live-View Remote Control can be purchased separately.  Go to Parts and Accessories. 

    Error: 03-01 is displayed when the camera turns off during standby mode or if there is no camera activity for a certain period of time.

    Error 03-01

    Follow the steps below to resolve the issue.

    NOTES:

    • If the Action cam turns off before getting connected to a wireless network, set Auto Power Off function to Off
    • Download and install the latest software update for the camera and Live-View remote control. Downloads are posted on your model support page.
    1. While the error message is displayed, press the REC/ENTER button on the Live-View remote control to search for a nearby camera. Wait until the SSID of the camera is displayed on the LCD screen of the Live-View remote control.

      NOTES:

      • If the SSID of the camera is not displayed, turn the camera off and then on and place the camera near the Live-View remote control.
      • Make sure that the Wi-Fi® connection setting of the Action Cam is turned on. For steps on setting the Wi-Fi connection, refer to the Action Cam manual. Manuals are posted on your model support page.
    2. If the screen below is displayed, perform the connection operation on the camera.

      RMLVR image

      • DSC-QX10, DSX-QX100: Press and hold the shutter button.
      • DSC-QX30, ILCE-QX1, HDR-AZ1: Press and hold the Wi-Fi button after hearing the connection confirmation beep.
      • HDR-AS15, HDR-AS20, HDR-AS30, HDR-AS100, HDR-AS200, FDR-X1000: When ACPT? is displayed on the screen of the camera, press the REC/ENTER button of the camera.
      • FDR-X3000, HDR-AS300, and HDR-AS50: When Image is displayed on the screen, select OK using the UP or DOWN button and press the REC/ENTER button.

    If the issue is not resolved after following the steps above, further troubleshooting  is required.