The Music Center for PC software does not recognize the Walkman player

Follow these steps to troubleshoot this issue.

1. Follow the appropriate procedure to update the Music Center for PC and Walkman® player to the most recent versions:
   • Music Center for PC software update
   • To update the Walkman player, visit your model support page , search for your Walkman player by entering the model number, and then go to the Downloads section.
   Note: Earlier versions of the Music Center for PC software (2.1.0 and earlier) can't recognize connections with the NW-A100 or NW-ZX500 series Walkman players.
2. Connect the Walkman player to a computer.
   1. Make sure you are using the USB Type-C™ cable (included with player) to connect to the computer.
   2. In the Use USB for menu, select File Transfer, and tap OK
      

A separate article is availabe if you are unable to transfer content from my computer to Walkman player.