Blu-ray Disc™ Player Firmware Upgrade

Table of Contents

• Check the Current Firmware Version
• How To Get the Firmware Upgrade
• Network Upgrade Instructions
• Download the Firmware and Create an Upgrade Disc
• Disc Upgrade Instructions

How To Get the Firmware Upgrade

There are three ways to obtain the Blu-ray Disc player firmware upgrade:

• Network Upgrade:
  • The Network Upgrade operation is straightforward, so it is highly recommended that you use the Network Upgrade method.
  • You will need to connect the Blu-ray Disc player to your Internet source using an Ethernet cable.
  • Please see theNetwork Upgrade Instructionssection below, for more information.
• Create an Upgrade Disc:
  • If you cannot connect the Blu-ray Disc player to your Internet source, please use the disc upgrade method.
  • Please click the Download Now link at the top or bottom of this page to download the firmware upgrade.
  • Please see theDownload the Firmware and Create an Upgrade Discsection below, for more information.
  • A drive with CD disc burning capability, and a new blank CD-R disc are required to create the upgrade disc.
• Request an Upgrade Disc
  • If you cannot connect the Blu-ray Disc player to your Internet source, please use the disc upgrade method.
  • If you are unable to create the upgrade disc you can purchase one from theTrue Manuals web site.
  • After you receive the disc, please see theDisc Upgrade Instructionssection below, for more information.

If you have questions or require assistance, please contactSony Support at1-866-909-SONY (7669).

Network Upgrade Instructions

The Network Upgrade operation is straightforward, so it is highly recommended that you use the Network Upgrade method to upgrade the Blu-ray Disc player firmware.

• Important Notes

  • If you have not done so already, pleasecheck the current firmware versionto determine if this firmware upgrade is needed for your Blu-ray Disc player.
  • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.
  • WARNING!! Do not power off the Blu-ray Disc player or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc player to be unresponsive or to require repair.
  • In order to use this upgrade method it is necessary to have the player correctly connected to an active Internet connection.
    Note:If you cannot connect the player to your Internet source, please see theHow To Get the Firmware Upgradesection above for information about firmware upgrade disc options.
  • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
  • It is highly recommended that you print out these instructions for use as a reference during the installation process.
  
  

• Firmware Upgrade Instructions

  WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.

  Note: The firmware upgrade process usually takes about 15 to 30 minutes, depending on system configuration and network connection.

  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
  2. Connect the "LAN(100)" terminal on the player to your Internet source using an Ethernet cable.
  3. Power on the Blu-ray Disc player.
  4. If there is a disc in the player, please remove the disc.
  5. At the xross media bar™ menu, use the arrow keys on the remote control to select "Setup" - "Network Update" and then press the ENTER button.
  6. The message "Perform version update?" is displayed on the television.
  7. Select "OK" and then press the ENTER button.
  8. The download process starts and the download screen is displayed on the television.
  9. During the download the message "DL */9" is displayed on the television and on the player front display.
     Note:The "*" changes to "0" through "9," indicating the download progress.
  10. After the download is complete, the upgrade starts and "VUP" appears on the player front panel display.
  11. While the upgrade is installed the message "VUP */9" is displayed on the player front display.
      Note:The "*" changes to "0" through "9," indicating the upgrade progress.
  12. The firmware upgrade is complete when "FINISH" appears on the player front panel display.
      WARNING!! Do not operate or power off the player until this message is displayed. Doing so may cause the Blu-ray Disc player to be unresponsive orto require repair.
  13. The Blu-ray Disc player will automatically power off.
  14. Power on the Blu-ray Disc player
  15. Check the current firmware versionto confirm that the upgrade has successfully installed.
      Note:If the last three digits of the version number are 014, the firmware upgrade was successful.

  If you have questions or require assistance, please contactSony Support at1-866-909-SONY (7669).

  
  

• Network Firmware Upgrade FAQ

  Q:"SYS ERR" or "VUP NG" is displayed on the player front panel display.	A:Please perform the following procedure: Push and hold the "POWER" button on the player for several seconds until the player powers off. Power on the Blu-ray Disc player. Follow theNetwork Upgrade Instructionsagain. If the issue persists after performing the upgrade again, please contactSony Support at1-866-909-SONY (7669).
  Q:When running network upgrade, the television displays the message, "Connection status cannot be confirmed" and you cannot perform the firmware upgrade.	A:There may be a problem with the network connection. Verify that the network connection and settings are correct. Check the Ethernet cable to make sure it is securely connected to the "LAN(100)" terminal on the player and to the Internet source. Check the Blu-ray Disc player network settings and confirm that the player has its own IP address. Note:If you use a proxy server, enter the IP address of the proxy server you use, instead of the proxy host name, in the "Proxy Server" input field. Follow theNetwork Upgrade Instructionsagain.
  Q:The power was shut down during the upgrade process.	A:Power on the Blu-ray Disc player, and then follow theNetwork Upgrade Instructionsagain.

Download the Firmware and Create an Upgrade Disc

If you cannot connect the Blu-ray Disc player to your Internet source, please use the disc upgrade method.

• Important Notes

  • If you have not done so already, pleasecheck the current firmware versionto determine if this firmware upgrade is needed for your Blu-ray Disc player.
  • If you are unable to create the upgrade disc, you can purchase one from theTrue Manuals web site.
  • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.
  • WARNING!! Do not power off the Blu-ray Disc player or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc player to be unresponsive or to require repair.
  • Use a brand new CD-R disc to burn the firmware upgrade. The player may not be able to correctly read a dirty disc or a disc with scratches.
    Note:A CD-R disc is strongly recommended. Do not use a CD-RW disc.
  • Recommended operating system for the computer that will download the firmware upgrade:
    • Microsoft® Windows® 10
    • Microsoft® Windows® 8.1
    • Microsoft® Windows® 8
    • Microsoft® Windows® 7
    • Microsoft® Windows Vista®
    • Microsoft® Windows® XP
  • A drive with CD disc burning capability, and a new blank CD-R disc are required to create the upgrade disc.
  • After you receive the disc, please see theDisc Upgrade Instructionssection below, for more information.
  • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
  • It is highly recommended that you print out these instructions for use as a reference during the installation process.
  
  

• Download and Disc Creation Instructions

  1. Download theUPDATA_11X014.ZIPfile to a temporary or download directory (please note this directory for reference).
  2. Go to the directory where the file was downloaded and verify that the size of theUPDATA_11X014.ZIPfile is 50,436,039 bytes.
     1. Right-click theUPDATA_11X014.ZIPfile, and click "Properties".
     2. On the "UPDATA_11X014.ZIP Properties" screen, verify that the "Size:" listed is "48.0 MB (50,436,039 bytes)".
        Note:The "Size on disk:" listed may be different. That is normal.
     3. If the file size is different than the "50,436,039 bytes", please download theUPDATA_11X014.ZIPfile again.
  3. Double-click theUPDATA_11X014.ZIPfile to extract the firmware files to a temporary directory (please note this directory for reference).
     Note:Two files will be extracted: BD11-VUD.BIN and SONY_VUP.ID
  4. Write the two extracted files to the root of a CD-R. Please consult the instructions for your CD writing software for details.
  5. The upgrade disc must be finalized. Be sure to select "Finalize CD (No further writing possible)" in your CD burning software to finalize the upgrade disc.
     Note:Click herefor instructions onhow to burn the upgrade CDusing utilities that came with your operating system.
  6. If write errors occur during the CD burning process, discard the disc and create a new upgrade disc.

Disc Upgrade Instructions

The instructions below are for how to install the firmware upgrade using a disc. The steps are the same whether you downloaded the firmware and created the disc, or whether you ordered the disc from Sony.

• Firmware Upgrade Instructions

  WARNING!! Do not power off the player or disconnect it from the AC power outlet. Doing so may damage the player to the point of requiring repair.

  WARNING!! Do not press any buttons, except as instructed, until the upgrade is complete. Doing so may damage the player to the point of requiring repair.

  Note: The firmware upgrade process takes a minimum of 30 minutes.

  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
  2. Power on the Blu-ray Disc player.
  3. Place the upgrade disc in the player, and close the disc tray.
  4. After the disc is loaded, the message, "Perform version update?" is displayed on the television.
  5. Use the remote control to select "OK", and then press the ENTER button.
  6. The upgrade process starts and "VUP" appears on the player front panel display.
  7. While the upgrade is installed the message "VUP */9" is displayed on the player front display.
     Note:The "*" changes to "0" through "9," indicating the upgrade progress.
  8. The firmware upgrade is complete when "FINISH" appears on the player front panel display.
     WARNING!! Do not operate or power off the player until this message is displayed. Doing so may result in your player being unresponsive and requiing repair.
  9. Remove the upgrade disc from the player.
  10. Power on the Blu-ray Disc player.
  11. Check the current firmware versionto confirm that the upgrade has successfully installed.
      Note:If the last three digits of the version number are 014, the firmware upgrade was successful.
  
  

• If The Upgrade Disc Does Not Eject

  If the upgrade disc does not eject even though "FINISH" is displayed, please follow the steps below.

  1. Power off the Blu-ray Disc player, and disconnect the AC power cord.
  2. Reconnect the AC power cord while simultaneously holding down the "Open/Close" button on the player.
     Note:Pressing the "Open/Close" button on the remote control does not work. It is necessary to press "Open/Close" button on the Blu-ray Disc player.
  3. Keep pressing the "Open/Close" button until the disc tray opens.
  4. Remove the disc.
  
  

  Disc Firmware Upgrade FAQ

  Q:"SYS ERR" or "VUP NG" is displayed on the player front panel display.	A:Please perform the following procedure: Push and hold the "POWER" button on the player for several seconds until the player powers off. Power on the Blu-ray Disc player. Follow theDisc Upgrade Instructionsagain. If the issue persists after performing the upgrade again, please contactSony Support at1-866-909-SONY (7669).
  Q:"VUP" is not displayed on the player front panel display when the upgrade disc is inserted.	A:Remove the upgrade disc from the player and delete the upgrade files from your computer. Follow the steps in theDownload the Firmware and Create an Upgrade Discsection to create a new upgrade disc and then follow the steps in theDisc Upgrade Instructionssection to install the firmware upgrade.
  Q:The power was shut down during the upgrade process.	A:Power on the Blu-ray Disc player, and then follow theDisc Upgrade Instructionsagain.