Blu-ray Disc Home Theater Firmware Upgrade

How To Get the Firmware Upgrade

There are two ways to upgrade the Blu-ray Disc/DVD Home Theater System firmware:

• Network Upgrade:
  • The Network Upgrade operation is straightforward. Sony highly recommends that you use the Network Upgrade method.
  • You will need to connect the Blu-ray Disc/DVD Home Theater System to your Internet source using an Ethernet cable.
  • Please see the Network Upgrade Instructions section below, for more information.
• Disc Upgrade:
  • If you cannot connect the Blu-ray Disc/DVD Home Theater System to your Internet source, please use the disc upgrade method.
  • Please see the Download the Firmware and Create an Upgrade Disc section below, for more information.

If you have questions or require assistance, please contact Sony Support at 1-866-909-SONY (7669).

Network Upgrade Instructions

The Network Upgrade operation is straightforward. Sony highly recommends that you use the Network Upgrade method to upgrade the Blu-ray Disc/DVD Home Theater System firmware.

• Important Notes

  • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc/DVD Home Theater System.
  • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc/DVD Home Theater System to be unresponsive or to require repair.
  • WARNING!! Do not power off the Blu-ray Disc/DVD Home Theater System or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc/DVD Home Theater System to be unresponsive or to require repair.
  • In order to use this upgrade method it is necessary to have the player correctly connected to an active Internet connection.
    Note: If you cannot connect the player to your Internet source, please see the Download the Firmware and Create an Upgrade Disc section below for information about firmware upgrade disc options.
  • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
  • It is highly recommended that you print out these instructions for use as a reference during the installation process.

• Firmware Upgrade Instructions

  WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc/DVD Home Theater System to be unresponsive or to require repair.

  Note: The firmware upgrade process usually takes about 15 to 30 minutes, depending on system configuration and network connection.

  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc/DVD Home Theater System is connected.
  2. Connect the "LAN(100)" terminal on the player to your Internet source using an Ethernet cable.
  3. Power on the Blu-ray Disc/DVD Home Theater System.
  4. If there is a disc in the player, please remove the disc.
  5. Press the "FUNCTION" button repeatedly until "BD/DVD" function appears in the front panel display.
     IMPORTANT: The upgrade cannot be performed unless the system is set to "BD/DVD" function.
  6. At the xross media bar™ menu, use the arrow keys on the remote control to select "Setup" - "System Settings", and then press the ENTER button.
  7. Use the arrow keys to select "Quick Start Mode" and make sure that the "Quick Start Mode" is set to "Off".
     Note: If the "Quick Start Mode" is set to "On", change the setting to "Off". Otherwise, the firmware upgrade may not succeed.
  8. At the xross media bar™ menu, use the arrow keys on the remote control to select "Setup" - "Network Update" and then press the ENTER button.
  9. The message "Perform version update?" is displayed on the television.
  10. Select "OK" and then press the ENTER button.
  11. The upgrade starts and "UPDATING" appears on the player front panel display.
  12. While the upgrade is installed the message "UPDATING" is displayed on the front display.
  13. The firmware upgrade is complete when "COMPLETE" appears on the player front panel display.
      WARNING!! Do not operate or power off the player until this message is displayed. Doing so may cause the Blu-ray Disc/DVD Home Theater System to be unresponsive or to require repair.
  14. The Blu-ray Disc/DVD Home Theater System will automatically power off.
  15. Power on the Blu-ray Disc/DVD Home Theater System
  16. check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last four digits of the version number are 0510, the firmware upgrade was successful.

• Network Upgrade FAQ

  Q: "UPDATE" and "ERROR" are displayed alternately on the front panel display, "Update failed" is displayed on the TV screen.	A: Please perform the following procedure: Please verify the following items: Verify that the router and all devices connected between the system and the router are switched on. Verify that all the cables between the system and the router are correctly connected. Verify that you are using the correct type of cable (straight or crossover) between the system and the router. Using the remote control, select "Retry" on the display and then press "Enter". If you cannot perform the network upgrade, please try the Disc Upgrade procedure. Please review the Download the Firmware and Create an Upgrade Disc procedure and Disc Upgrade Instructions for more information. If the issue persists after performing the upgrade again, please contact Sony Support at 1-866-909-SONY (7669).
  Q: When running network upgrade, the television displays the message, "Connection status cannot be confirmed" and you cannot perform the firmware upgrade.	A: There may be a problem with the network connection. Verify that the network connection and settings are correct. Check the Ethernet cable to make sure it is securely connected to the "LAN(100)" terminal on the player and to the Internet source. Check the Blu-ray Disc/DVD Home Theater System network settings and confirm that the player has its own IP address. Note: If you use a proxy server, enter the IP address of the proxy server you use, instead of the proxy host name, in the "Proxy Server" input field. Follow the Network Upgrade Instructions again.
  Q: The power was shut down during the upgrade process.	A: Power on the Blu-ray Disc/DVD Home Theater System, and then follow the Network Upgrade Instructions again.

• Important Notes

  • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc/DVD Home Theater System.
  • WARNING!! Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc/DVD Home Theater System to be unresponsive or to require repair.
  • WARNING!! Do not power off the Blu-ray Disc/DVD Home Theater System or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc/DVD Home Theater System to be unresponsive or to require repair.
  • Use a brand new CD-R disc to burn the firmware upgrade. The player may not be able to correctly read a dirty disc or a disc with scratches.
    Note: A CD-R disc is strongly recommended. Do not use a CD-RW disc.
  • Recommended operating system for the computer that will download the firmware upgrade:
    • Microsoft® Windows® 10
    • Microsoft® Windows® 8.1
    • Microsoft® Windows® 8
    • Microsoft® Windows® 7
    • Microsoft® Windows Vista®
    • Microsoft® Windows® XP
  • A drive with CD disc burning capability and a new blank CD-R disc are required to create the upgrade disc.
  • After you create the disc, please see the Disc Upgrade Instructions section below, for more information.
  • If you are unable to create the upgrade disc you can purchase one from the True Manuals web site.
  • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
  • It is highly recommended that you print out these instructions for use as a reference during the installation process.

• Download and Disc Creation Instructions

  1. Download the UPDATA_M12R0510.ZIP file to a temporary or download directory (please note this directory for reference).
  2. Go to the directory where the file was downloaded and verify that the size of the UPDATA_M12R0510.ZIP file is 103,604,526 bytes.
     1. Right-click the UPDATA_M12R0510.ZIP file, and click "Properties".
     2. On the "UPDATA_M12R0510.ZIP Properties" screen, verify that the "Size:" listed is "98.8 MB (103,604,526 bytes)".
        Note: The "Size on disk:" listed may be different. That is normal.
     3. If the file size is different than the "103,604,526 bytes", please download the UPDATA_M12R0510.ZIP file again.
  3. Double-click the UPDATA_M12R0510.ZIP file extract the firmware files to a temporary directory (please note this directory for reference).
     Note: Two files will be extracted: MSB12-FW.BIN and MSB12-FW.ID
  4. Burn the MSB12-FW.BIN and MSB12-FW.ID files to a new CD-R disc and be sure to finalize the disc.
     Note: Click here for instructions on how to burn the upgrade CD using utilities that came with your operating system.
  5. If write errors occur during the CD burning process, discard the disc and create a new upgrade disc.

Disc Upgrade Instructions

The instructions below are for how to install the firmware upgrade using a disc. The steps are the same whether you downloaded the firmware and created the disc, or whether you ordered the disc from Sony.

• Firmware Upgrade Instructions

  WARNING!! Do not power off the system or disconnect it from the AC power outlet. Doing so may damage the system to the point of requiring repair.

  WARNING!! Do not press any buttons, except as instructed, until the upgrade is complete. Doing so may damage the system to the point of requiring repair.

  Note: The firmware upgrade process takes a minimum of 30 minutes.

  1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc/DVD Home Theater System is connected.
  2. Power on the Blu-ray Disc/DVD Home Theater System.
  3. Press the "FUNCTION" button repeatedly until "BD/DVD" function appears in the front panel display.
     IMPORTANT: The upgrade cannot be performed unless the system is set to "BD/DVD" function.
  4. At the xross media bar™ menu, use the arrow keys on the remote control to select "Setup" - "System Settings", and then press the ENTER button.
  5. Use the arrow keys to select "Quick Start Mode" and make sure that the "Quick Start Mode" is set to "Off".
     Note: If the "Quick Start Mode" is set to "On", change the setting to "Off". Otherwise, the firmware upgrade may not succeed.
  6. Place the upgrade disc in the system, and close the disc tray.
  7. After the disc is loaded, the message, "Perform version update?" is displayed on the television.
  8. Use the remote control to select "OK", and then press the ENTER button.
  9. The upgrade process starts and "UPDATING" appears on the front panel display.
  10. While the upgrade is installed the message "UPDATING" is displayed on the front display.
  11. The firmware upgrade is complete when "COMPLETE" appears on the front panel display, and then the system powers off automatically.
      WARNING!! Do not operate or power off the system until this message is displayed. Doing so may result in your system being unresponsive and requiring repair.
  12. Power on the system and remove the upgrade disc from the system.
  13. Power on the Blu-ray Disc/DVD Home Theater System.
  14. check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last four digits of the version number are 0510, the firmware upgrade was successful.
  
  

• Disc Upgrade FAQ

  Q: "UPDATE" and "ERROR" are displayed alternately on the front panel display.	A: Please perform the following procedure: Disconnect the AC power cord from the wall outlet. Wait several minutes and then reconnect the power. Power on the Blu-ray Disc/DVD Home Theater System. Follow the Disc Upgrade Instructions again. If the issue persists after performing the upgrade again, please contact Sony Support at 1-866-909-SONY (7669).
  Q: "UPDATING" is not displayed on the front panel display when the upgrade disc is inserted.	A: Remove the upgrade disc from the system and delete the upgrade files from your computer. Follow the steps in the Download the Firmware and Create an Upgrade Disc section to create a new upgrade disc and then follow the steps in the Disc Upgrade Instructions section to install the firmware upgrade.
  Q: The power was shut down during the upgrade process.	A: Power on the Blu-ray Disc/DVD Home Theater System, and then follow the Disc Upgrade Instructions again.