Can't make a Wi-Fi connection between the camera and the mobile device to transfer images

Refer to the tips and information if you're unable to transfer images from your camera to a mobile device using the Imaging Edge Mobile or Creators' App.

Before you start

• If not completed, install the latest firmware on your camera. Downloads are posted on your model support page.
• Refer to the Which mobile application does my camera support? article to determine the correct app to download.
  • Imaging Edge Mobile: navigate to the Play Store™ or the Apple® App Store® and install the app on your mobile device.
  • Creators' App: visit the Creators' App website to install the app on your mobile device.
• Verify that your mobile device is connected to your Wi-Fi® network.
• Ensure that the Airplane Mode is OFF on your mobile device.

Review the connection method for your camera

Imaging Edge Mobile

Creators' App

Additional troubleshooting

1. Power off your camera and mobile devices:
   1. Turn off both devices.
   2. Remove the battery and the memory card from the camera, then reinsert them.
      • After confirming the direction and front/back of the memory card, make sure to insert it correctly.
   3. Turn on both your camera and mobile device.

2. If using a Virtual Private Network (VPN) for connection, disconnect the VPN and try using a Wi-Fi network that doesn't utilize VPN.
3. If the camera and smartphone are connected to a 5 GHz band Wi-Fi network, change to a 2.4 GHz band network.
4. Reset the camera settings and check if the issue is resolved:
   • Select MENU → Setup → Setting Reset → Camera Settings Reset.
   • Check the manual supplied to your camera for more information. Manuals are posted on your model support page.

5. Depending on your camera, reconnect the phone to the mobile device using Imaging Edge Mobile or the Creators' App.