Sony SupportILCE-7RM5

Article ID : 00026270 / Last Modified : 07/21/2021Print

My camera doesn't turn on

    IMPORTANT:

    • If the message "Error: Camera Error" is displayed on the screen, a malfunction may have occurred in your camera, and the camera may need to be repaired. In this case, consider service options.  Go to Product Repair. 
    • If your camera does not turn on after a software update, then system trouble may have occurred during updating. Try .

    Follow these steps to troubleshoot power issues.

    Note: If model-specific information is required to complete any of the steps in this solution, refer to the operating manuals supplied with the product.

    1. Make sure the battery you are using is charged; attempt to recharge the battery if necessary.

      Notes:

      • The charging indicator may flash if the battery has not been charged for a long time or if it is new, right out of the box. In this case, temporarily remove the battery and then try charging it again.
      • If the charging indicator does not light up or blink while charging, make sure the metal contacts are free of any foreign material that may prevent charging. Use a dry cloth to wipe away any dust or other material on the battery terminals.
      • Batteries discharge more quickly when used in cold weather conditions.
    2. Make sure the battery is properly inserted in the camera.
    3. Attempt to turn on the camera.
    4. If the issue is not resolved and you have the optional AC power adapter, try connecting it to the camera and a working electrical outlet.
    5. Attempt to turn on the camera.
    6. Try using a small can of compressed air to clean the battery terminals if the issue is not resolved.

    If the issue is still unresolved, service may be required.  Go to Product Repair.