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Article ID : 00018484 / Last Modified : 05/25/2022Print

A USB Memory Device Formatted on a Computer Isn't Recognized

    Applicable Products

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Issue

    My Blu-ray Disc™ player or A/V receiver doesn't recognize a USB memory device formatted on a computer.

    Solution

    On your computer, check if the USB memory device is formatted in File Allocation Table (FAT32) file system or New Technology File System (NTFS). Your device only recognizes a USB memory formatted as FAT32 or NTFS.

    Note: Blu-ray Disc players and A/V receivers manufactured in 2015 also support Extended File Allocation Table (exFAT) format.