Error message appears when streaming apps

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow the instructions provided below based on the error code you encounter.

Error 1106

1. Make sure the router is connected to the internet.
2. Perform a Network Setup again.
   • The Network Setup is available from the menu of the internet video device. Check your manual to perform the steps. Manuals are posted on your model support page.
3. Set the IP address on the router to a fixed setting.
4. Set the Primary DNS on the computer to 8.8.8.8.
   • Check the manual supplied with your modem or router to change the Primary DNS on a computer.
5. Set the Primary DNS on the internet video device to 8.8.4.4.

Errors 5006, 5007, 5008, and 2200

1. Check the physical connection by viewing the Network Status option in the menu.
2. Make sure that the latest system software (firmware) update is installed. Updates can be obtained from the Network menu of the TV.
3. Refresh the internet content.
4. If the steps above didn't resolve the issue, perform a power reset or restart of the TV:

   The menu items and steps may vary, so follow the steps that best match your TV menu:

   • Restart the TV with the supplied remote control (easiest):
     • Press and hold the POWER button until a menu appears → select Restart
     • Press and hold the POWER button until Power off appears on the screen
   • Restart using the menu. On the remote:
     • Press  Quick Settings → Settings → System → Restart → Restart
     • Press HOME → navigate to Settings → About → Restart → Restart
     • Press HOME → navigate to Settings → Device Preferences → About → Restart → Restart
   • If the power cord is accessible: 
     • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.
   Note: It may be necessary to reset the device two or three times.

5. If the power reset does not resolve the issue, then perform a factory reset.