Playback Failure Error
Error: 5003 Playback failure, we're sorry but there is an issue while playing this video. Please check your connection and try again
Applicable Products
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Symptom
An error message displays on your TV screen when videos are streamed through the Hulu® video service.
Solution
An unstable internet connection can cause this issue. Power off your Hulu device, modem, and router for 60 seconds and then power them back on.
- For a smooth playback experience, use a broadband internet connection.
- High Definition (HD) videos require at least 3 Mbps download speed and Standard Definition (SD) videos require at least 1.5 Mbps.
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