Error: This Memory Stick is not supported.

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

This error may occur in any of the following circumstances:

• The Memory Stick® media is not inserted properly.
• The Memory Stick media is not supported for use with the camera.
• The Memory Stick media may be faulty.

Follow the steps below to troubleshoot this issue.

1. Remove the Memory Stick media from the camera.
2. Turn off the camera.
3. Reinsert the Memory Stick media into the camera.
4. Turn on the camcorder.
5. Attempt to play or record images on the inserted Memory Stick media.
6. Check the Memory Stick media compatibility chart to ensure the Memory Stick media is compatible with the camera.

   IMPORTANT: Model-specific information about the type of Memory Stick media supported is also available in the operating instructions supplied with the camera. Manuals are posted on your model support page.

If the message still appears, the Memory Stick media may not be supported for use with the camera or it may be faulty. If the issue is still unresolved, service may be required.  Go to Product Repair. 

NOTE: See our newsletter about possible counterfeit Memory Stick media.