Lens Cover Doesn't Open or Close Properly

Solution

The lens cover won't open if the camera's date and time isn't set. Set the date and time and perform a power cycle on the camera.

Follow the steps below to perform a power cycle on the camera:

1. Power off the camera.
2. Remove the batteries and let it sit for a full minute.
3. Re-insert the batteries.
4. Power on the camera.

If the issue still occurs after following the steps above, your device may need repair.  Go to Product Repair. 

Other Possible Causes

• Water damage
• Sand or any foreign object inside the lens.
• Lens is deformed because of accidental drop, or excessive weight and pressure introduced to the lens.