Article ID : 00295719 / Last Modified : 06/23/2023Print

The Xperia's Bluetooth function doesn't work properly

    Information /Solution

    Try the following troubleshooting steps and see if this resolves your problem:

    • Turn Bluetooth OFF and ON on both devices.
    • Update your phone’s software.
    • Restart your phone.
    • Force your phone to restart.

    Your phone may be unable to find or connect to a Bluetooth device in the following cases.

    • The Bluetooth device is not in a discoverable mode (i.e., pairing mode).
      → Make sure the device is in pairing mode.
    • The Bluetooth device has been unpaired from your phone.
      → Remove pairing information on both devices and reattempt the pairing procedure.