My Xperia Theft Protection service ending

Originally Posted: 07-11-2023

Dear Valued Sony Customer,

The My Xperia Theft Protection service available on some Xperia phones and tablets will shut down by the end of September 2024.

We recommend you deactivate Theft Protection in My Xperia before September 2024 to avoid being locked out of your device.

Shutdown schedule

• September 26, 2023: Shutdown Theft Protection activations
• September 2024: Shutdown My Xperia
  No longer possible for users to deactivate or unlock Theft Protection

Details

After September 26, 2023, you will no longer be able to activate or reactivate My Xperia Theft Protection. if you try to activate Theft Protection in the My Xperia app, you will see a spinning icon for a few seconds and then the start page will reappear.

After September 2024, you will no longer be able to deactivate or unlock Theft Protection in My Xperia.
Note:  Contact the Product Support team  if you need assistance to unlock a device after September 2024.

Deactivate Theft Protection (before September 2024)

1. On your device, go to Settings → Security → My Xperia
2. Tap the DEACTIVATE button
3. Note the User Code displayed on your device
   
4. On a computer use Chrome to go to https://www.google.com/device, and then enter the User Code from the previous step
5. On the computer, log in to the same Google account as your device
6. On the device, press the Submit button

Definitions

Activate

Add Theft Protection to a device

Deactivate

Remove Theft Protection from an unlocked device

Locked

The device has been locked and you cannot use it until it has been Unlocked

Unlock

Remove the lock from a Locked device by authenticating with the same Google account as was used to activate the Theft Protection

Affected Models

• Xperia C4
• Xperia C5 Ultra
• Xperia M4 Aqua
• Xperia Z3+
• Xperia Z4 Tablet

Note: Not all models are sold in all countries/regions.