Multimedia messaging isn't working

• Check that MMS (Multimedia Messaging Service) is supported by your network operator and/or subscription.
• Download settings for internet and MMS automatically.

To download internet and MMS settings

• You can manually add internet and messaging settings on your device at any time. If necessary, contact your network operator for the required information.

To add internet and MMS settings

• Check the signal strength in the status bar to make sure your device is connected to a network. If the signal is weak or you have no signal, move to an open location free from obstructions, or get close to a window.
• Check the device memory to see if memory is available. If the memory is full, remove messages to free up space.

To view the memory status

To delete a message

To delete conversations

• Check that the MMS auto download function is enabled in your messaging settings.

To enable MMS auto download

• Use the full number when you send a message. When you enter the country code, use + instead of 00.
• Turn off your device and then turn it back on. By doing this you turn off all running applications and free up memory, which sometimes automatically solves the issue.
• Update your device to ensure that you have optimal performance and the latest enhancements.