The app still exists after closing on Android 10

Valid for

• Xperia® 1
• Xperia 5
• Xperia 10 Plus
• Xperia 10
• Xperia 1 II
• Xperia 5 II
• Xperia 10 II

Operating system

• Android™ 10

Information / Solution

We apologize for any inconvenience.

If you are facing a problem that you cannot close an app from Find all open apps, please use Go to Home screen as follows instead of Go back.

Go to Home screen

• Gesture navigation: Swipe up from the bottom of the screen.
• 2-button navigation: Tap Home .
• 3-button navigation: Tap Home .

Go to Home screen

Open the previous screen you were looking at. You can go back more than once. But when you reach the Home screen, you can't go back any further.

• Gesture navigation: Swipe from the left or right edge of the screen.
• 2-button navigation: Tap Back .
• 3-button navigation: Tap Back .

Find all open apps

• Gesture navigation: Swipe up from the bottom, hold, then let go.
• 2-button navigation: From the bottom of your screen, swipe up to the middle.
• 3-button navigation: Tap Overview  .

From here, you can

• Close apps: Swipe up on the app image.
• Open an app: Tap its image.

Additional information

For Xperia 1, Xperia 5, Xperia 1 II, Xperia 5 II, Xperia 10 II, we will fix this problem on the next OS upgrade to Android™ 11.