Sony SupportEntertainment Robots

Article ID : 00204418 / Last Modified : 12/07/2018Print

aibo's Movements Are Unsual

    You may notice the following symptoms if your aibo™ robotic companion behaves differently:

    • aibo doesn't move or speak
    • Eyes don't turn on
    • Eyes have different colors
    • aibo crouches

    Solution

    Check if the condition improves after completing each step.

    1. Put aibo into sleep mode
      1. On the back of aibo's neck, briefly press the power button to set it into sleep mode.
        • After aibo's last movement, the status LED flashes in green, then lights in red to indicate that aibo is in sleep mode.

          Power button and status indicator

        • If aibo crouches and its joints loose strength, or aibo doesn't move at all, place aibo on a flat surface with its paws all pointing straight ahead.

          aibo crouching

          • aibo can't wake up or get up if its paws are crossed, pointing sideways, or backwards.
          • Place aibo in a bright room without direct sunlight because it falls asleep in dark areas.
      2. Briefly press the power button again to wake up aibo.
    2. Restart aibo
      1. Press and hold the power button for two seconds to turn it off temporarily.
        • If you turn off aibo while it's on, it finishes its current action and the status LED flashes in green, and then goes out to indicate that the power is off.
        • If you turn off aibo while it's in sleep mode, the red status LED goes out to indicate that the power is off.
      2. Press and hold the power button for two seconds to turn it on.
        • It may take a while for aibo to start moving. Don't press the power button again until aibo starts to move.
    3. Perform a force shut off.

      WARNING! This may cause loss of your data and settings.

      1. Hold aibo firmly on a flat surface, such as on a flat floor.
        • This avoids the risk of dropping or damaging aibo.
      2. Press and hold the power button for ten seconds or longer to turn off aibo.
      3. Press the power button for two seconds then check if the status LED indicator is green and aibo turns on.
        • It may take a few moments for aibo to start moving, so don't press the power button again. Just wait for aibo to move.

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