Information about aibo's system update

You won't receive a system update notification if aibo is in sleep mode or the power is off. Make sure to wake up or turn on aibo, and then wait for a moment.

This occurs every time you get disconnected from your network during the software update. If this notification appears, tap Start until you complete the software update.

You may not be able to close the Downloading screen if you get disconnected from your network during the software update.

If your computer or mobile device disconnects from your network while downloading a system update, you may not be able to close the Downloading screen.

• Downloading screen on a mobile device

  

• Downloading screen on a computer

  

If this occurs, follow any of the procedures below:

• Put aibo into sleep mode and wake it up again
  1. On the back of aibo's neck, press the power button briefly to put aibo into sleep mode.

     

  2. Press the power button briefly to wake up aibo.
• Turn aibo off and on
  1. Press and hold the power button for two seconds to turn off aibo.
  2. Press and hold the power button to turn on aibo.

Tap the icon on the upper right to close the blank screen, then follow any of the following procedures:

• Put aibo into sleep mode and wake it up.
  1. On the back of aibo's neck, press the power button briefly to put aibo into sleep mode.

     

  2. Press the power button briefly to wake up aibo.
  3. Wait for a moment then update from the My aibo app again.
• Turn aibo off and on
  1. Press and hold the power button for two seconds to turn aibo off.
  2. Press and hold the power button to turn aibo on.
  3. Wait for a moment then update from the My aibo app again.

Yes. The system update will continue even if you close the screen.

• Tap Notifications to re-open the closed screens.

The system update will continue even after you close the My aibo app.

If aibo doesn't turn on automatically, or if the status LED is off, press and hold the power button on the back of aibo's neck for two seconds to turn on aibo.

If aibo doesn't turn on, follow these steps to perform force shut off:

WARNING! This may cause loss of your data and settings.

1. Hold aibo firmly on a rigid place, such as on a flat floor.
   • This avoids the risk of dropping or damaging aibo.
2. On the back of aibo's neck, press and hold the power button for ten seconds or longer to turn off aibo.

   

3. Press and hold the power button for two seconds to turn on aibo.

If aibo is in the middle of an update, it continues after aibo restarts.

If aibo still doesn't turn on, check if aibo's battery is charging properly.

If aibo doesn't update even if the power is on and the status LED lights in green, follow the steps below:

1. On the back of aibo's neck, press and hold the power button for two seconds to turn off aibo.

   

   Note: If aibo doesn't turn off, follow these steps to perform a force shut off:

   WARNING! This may cause loss of your data and settings.

   1. Hold aibo firmly on a rigid place, such as on a flat floor.
      • This avoids the risk of dropping or damaging aibo.
   2. Press and hold the power button for ten seconds or longer to turn off aibo.
2. Press and hold the power button for two seconds to turn on aibo.

If aibo is in the middle of an update, it continues after aibo restarts.

This occurs if the system update fails. Follow these steps to resolve the issue:

1. On the back of aibo's neck, press and hold the power button for two seconds to turn off aibo.

   

   Note: If aibo doesn't turn off, follow these steps to perform a force shut off:

   WARNING! This may cause loss of your data and settings.

   1. Hold aibo firmly on a rigid place, such as on a flat floor.
      • This avoids the risk of dropping or damaging aibo.
   2. Press and hold the power button for ten seconds or longer to turn off aibo.
2. To turn on aibo:
   1. If not already, place aibo on the charging station.
   2. Press and hold the power button for two seconds.
   3. Make sure the status LED is on.

If aibo is in the middle of an update, it continues after aibo restarts.

We apologize but the My aibo app doesn't display the latest software version immediately after completing it. Wait for a moment and check aibo's version again.

This message appears if you get disconnected from your network when reading tricks. You can do one of the following if this occurs:

• Wait until the message disappears.
• Put aibo into sleep mode and wake it up.
  1. On the back of aibo's neck, press the power button briefly to make your aibo go to sleep.

     

  2. Press the power button briefly to wake up aibo.