The VAIO Care software is missing and won't reinstall

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow these steps to resolve this issue:

1. Uninstall the VAIO Care™ software from the Control Panel.

   1. Click the Start button, and then click Control Panel.
   2. In the Control Panel window, under Programs, click Uninstall a program.
   3. In the Uninstall or change a program window, click to select the program to uninstall, and then in the menu bar, click Uninstall.
      • If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password, or click Yes.
   4. Follow the on-screen instructions to finish uninstalling the application.
   5. Close the Uninstall or change a program window.

2. Restart the computer.
3. Download and install the VAIO Care software. Downloads are posted on your model support page.