Sony SupportDigital Music Players

Article ID : 00247049 / Last Modified : 09/16/2024Print

I cannot transfer music content to my Walkman player using a Mac computer

    The player is not compatible with the Content Transfer for Mac software. To transfer music content stored on a Mac® computer to your Walkman®, you will need to install additional file transfer software on your computer.

    For details, refer to the Transferring content using Mac computer section in the Help Guide.

    Notes:

    • If you are trying to use a Mac computer for the first time, use software that allows you to transfer files to your Walkman player via USB.
    • We do not guarantee the operation of any software. Please note that Sony does not take any responsibility for services provided by third parties.

    If you are using Google's Android File Transfer software:

    • As of July 2024, the Android File Transfer app is no longer available for download.
    • If you have already installed the Android File Transfer app:
      • For NW-ZX500/A100 Series: When using a Mac computer with the M1, M2, or M3 chip, the Android File Transfer software will not detect the NW-ZX500/A100 Series Walkman® player. This is a specification.
      • For other models: You can transfer music content to the player with the Android File Transfer software. However, Sony does not guarantee all functions. Please contact the app provider for questions.