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Article ID : S1Q0325 / Last Modified : 08/10/2022Print

Custom Integrator Specialty Product Advance Exchange Program

    Updated: 08/31/2021

    Under the Sony Advance Exchange program for Custom Integrators, if you experience a problem with any of the models listed within 60 days after purchase from a Sony authorized distributor, you may be entitled to receive a new unit at no cost in exchange for your return of the defective unit. Custom Integrators must provide a copy of the customer invoice as Proof of Purchase in order to qualify for A Class Advance Exchange.

    Applicable Models

    AV Receivers

    • STR-DA1800ES
    • STR-DA2800ES
    • STR-DA5800ES
    • STR-ZA810ES
    • STR-ZA1000ES
    • STR-ZA2000ES
    • STR-ZA3000ES
    • STR-ZA5000ES
    • STR-ZA1100ES
    • STR-ZA2100ES
    • STR-ZA3100ES

    Home Theater Projectors

    • VPL-VW5000ES
    • VPL-GTZ380
    • VPL-XW5000ES
    • VPL-XW6000ES
    • VPL-XW7000ES

    Blu-ray Disc™ Players

    • UBP-X1000ES
    • UBP-X1100ES

    Important Notes

    • This program is for Sony authorized Custom Integrators only.
    • A copy of the customer's invoice as Proof of Purchase, and a valid credit card are required for this program.
    • The credit card will be charged only if the defective unit is not returned to Sony.
    • Custom Integrators who need assistance should call 866-924-SONY (866-924-7669).

    If you are not a Custom Integrator and experience a problem with one of these models, please call Sony Customer Support at 877-619-SONY (877-619-7669) for assistance.