Sony SupportBlu-ray Home Theater Systems

BDV-E500W

Blu-ray Disc™ Player Home Theater System / Included components may vary by country or region of purchase: SS-WSB91, SS-TSB92, SS-CTB91, HCD-E500W, RM-ADP034, SS-TSB91

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Questions & Answers: 288

End of support notification for products using the Windows 7 operating systemOriginally Posted: 10/16/2019 Dear valued Customers, Microsoft® Corporation has announced that they will end their support of the Windows® 7 operating system on January 14, 2020, at which point, security updates
What type of USB device can be used with the Blu-ray Disc player?WARNING: There is a risk of data loss. Do not insert an external memory device that contains other types of existing files. Data corruption may occur. IMPORTANT: Not all Blu-ray Disc® players or Home Theater systems
End of the Crackle ServiceOriginally Posted: 11/25/2019 Dear Valued Sony Customer, On December 11, 2019, availability of the Crackle Service will end on Sony® Blu-ray Disc™ players and non-Android internet TVs in the United States. After
What is S-AIR™ wireless technology?The Sony® Audio Interactive Radio Frequency (S-AIR) is a wireless digital audio transmission signal that plays surround sound using a radio frequency that can be placed anywhere that is convenient within the maximum
What does the flashing red or green indicators mean on the S-AIR® wireless system?The POWER / ONLINE indicator reflects the status of the sound transmission between the main unit and the sub unit (surround amplifier or audio receiver). The following table reflects the POWER / ONLINE indicator
The display bar keeps showing up on the screenThe home theater system automatically displays information, such as titles, picture modes, and audio signals, when the Auto Display setting is set to On. To remove the information from the screen until the next
What is the function of the S-AIR ID on the S-AIR™ wireless system?The S-AIR ID is an identifier that needs to be programmed to avoid a connection error between the speakers and the connected S-AIR Home Theater (HT) system. In order for two or more units to communicate together
How to troubleshoot when the pairing for the S-AIR wireless system fails.When the S-AIR® sound transmission is not established, the indicator of the S-AIR sub unit does one of the following: Turns off. Flashes. Turns red. Follow these steps to resolve this issue. IMPORTANT: If model-specific
The Cinema Now app is no longer available.The contract with Cinema Now expired on October 25th 2013, and the app is no longer available for use with your Sony device.
How many frequency channels do the S-AIR™ wireless products have?The S-AIR wireless products have three frequency channels; Channel 1, Channel 6 and Channel 11. The three channels are equivalent to the wireless Local Audio Network (WLAN) IEEE 802.11b/g channels. A frequency of

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BDV-E500W

Blu-ray Disc™ Player Home Theater System / Included components may vary by country or region of purchase: SS-WSB91, SS-TSB92, SS-CTB91, HCD-E500W, RM-ADP034, SS-TSB91

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