The Amazon Alexa device doesn't respond to my voice commands
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
- Make sure that the microphone setting of the Amazon Alexa™ enabled device is set to on.
- On the Amazon Alexa app, change the Alexa device name that is set to the soundbar or wireless speaker to a different device name.
- Depending on the Alexa device name, the recognition accuracy of the Amazon.com, Inc. voice service may change.
Note: Register the soundbar or wireless speaker Preferred Speaker setting of the Alexa app to enable soundbar voice operation without having to speak the Alexa device name.
- Depending on the Alexa device name, the recognition accuracy of the Amazon.com, Inc. voice service may change.
- Check the Amazon Alexa language setting. If the displayed language is different from the one that has been set, change it to the same language.
- Check the language and voice command language set on the Music Center app for the system.
- Check the language and voice command language set on Alexa devices.
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