No sound is heard when TV audio is playing in spatial sound

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While TV audio is playing in spatial sound, no audio comes out from the TV.
To hear TV sounds on the TV, perform either of the following actions to deactivate the 3D surround functions:

• Turn off the neckband speaker or the headphones.
• Deactivate the 3D surround functions on the TV.
  
  Note: For details on how to deactivate the 3D surround function, refer to the TV Help Guide.