SRS-XB13

XB13 EXTRA BASS™ Portable Wireless Speaker

Product Alerts

Questions & Answers: 109

Wireless Speaker troubleshooting guideAre you having an issue with your Wireless Speaker? We are here to help! This guide offers easy troubleshooting steps to resolve most issues, like no sound or no power. To get started, select the issue or symptom
End of support notification for products using the Windows 7 operating systemOriginally Posted: 10/16/2019 Dear valued Customers, Microsoft® Corporation has announced that they will end their support of the Windows® 7 operating system on January 14, 2020, at which point, security updates
The speaker doesn't make a Bluetooth connection with the smartphone or Walkman even though it has connected successfully beforeIf this issue occurs, remove your speaker's Bluetooth® pairing information from the connected device, and then pair your speaker again. For an iPhone® mobile device, Android™ smartphone, or a Walkman® player, follow
I paired my Bluetooth speakers with my computer, but no sound comes out or I can't reconnectCheck the following: On your computer, make sure you select your speakers as your playback device. In the Sound settings of your computer, check if your speaker is set to Default Device. Make sure the volume of
The Buttons on My Speaker Don't Respond During Bluetooth PlaybackDepending on the specifications of the device or app used during Bluetooth® playback, the buttons of your speaker may not function. Operate your paired device directly to control the playback.
When connected to a wireless speaker via Bluetooth the sound skips or breaks up while playing music or during a phone call1. Check the following Depending on the conditions, the sound may skip or break up. Check the following. Use the device as far away from the following as possible. Areas where wireless LAN access points are set
Sound is low or not heard from my wireless speaker when using a Bluetooth connectionRefer to your product if model-specific information is needed and check if the issue is resolved after completing each step. Make sure that your wireless speaker and source device are turned on. Check if the Bluetooth®
Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd.Dear Sony customer: Sony Electronics Inc. (for purchases made in the United States) and Sony of Canada Ltd. (for purchases made in Canada) (collectively “Sony”) updated the terms of the Limited Warranties that accompany
How to obtain replacement parts, accessories or software for a Sony product.Replacement parts, accessories, and software for Sony® products can be obtained from Sony Parts and Accessories. NOTE: If the item that you are looking for has been discontinued or is not available from the Sony
How to pair (connect) your Bluetooth speaker or headphones to a computerIf your computer supports Bluetooth®, you can easily connect your Bluetooth headphones and speakers. Most computers today support Bluetooth, but you can always use a USB Bluetooth adapter if yours doesn't. If you're

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SRS-XB13

XB13 EXTRA BASS™ Portable Wireless Speaker

Questions & Answers

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Questions & Answers: 109

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