My portable wireless speaker doesn't turn on

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Check the following if the portable wireless speaker won't turn on:

• Make sure that your speaker has enough charge.

  • If the battery has no charge, the speaker won't turn on immediately even if you connect the USB charging cable. Charge the speaker for approximately one hour before you turn it on.

• Make sure the USB AC adapter is connected to the speaker and the wall outlet firmly (not loose).

  • Try this even if the battery is fully charged.

• Press and hold the power button until the speaker makes a start-up sound.

A separate article is available to troubleshoot power and charging issues with the wireless speaker.