Sony SupportSRS-XB402G

Article ID : 00206263 / Last Modified : 05/25/2022Print

My speaker doesn't connect to a previously paired device

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The procedure to pair the speaker again differs depending on the state of the speaker. Follow the instructions accordingly. If model-specific information is needed to complete any step, check your product manual. Manuals are posted on your model support page.

    Speaker information is saved on the source device

    If the speaker device information is registered to your Bluetooth® source device, delete the information, and then perform the pairing procedure again.

    1. Delete the speaker information from your Bluetooth device.
    2. Connect the speaker to a Wi-Fi® network.
    3. Press and hold the PAIRING / Bluetooth button to set it to Bluetooth pairing mode.
      • The speaker goes out of Bluetooth pairing mode after three minutes and the Bluetooth LED turns off.
    4. Perform the pairing operations on the Bluetooth source device to detect the speaker.

    Speaker was initialized

    If the speaker was already initialized, perform the setup and connect it to the network, then perform the pairing procedure again.

    1. Setup the speaker.
    2. Press and hold the PAIRING / Bluetooth button to set it to Bluetooth pairing mode.
      • The speaker goes out of Bluetooth pairing mode after three minutes and the Bluetooth LED turns off.
    3. Follow the instructions on the Bluetooth device to establish a Bluetooth connection with the speaker.