Applicable Model

This information is for the following models:

  • SRS-XV800
  • SRS-XV900

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries/regions.

About this download

Benefits and improvements

  • Fixes an issue where with a Bluetooth connection music plays at an unintended volume

Previous Benefits and Improvements

The following benefits and improvements are also included in this update.

  • Improves connectivity and retention of the Sound settings

System Requirements

  • An Android device (V5.0 or later) or an iOS device (iOS 11.0 or later)
  • An active Internet connection
  • The latest version of the Sony | Music Center application must be installed
  • The speakers must be connected to your Android or iOS device

File Info

File Name

  • Firmware update to 3200 for SRS-XV800/SRS-XV900

File Version

  • 3200

File Size

  • SRS-XV800: 1.45 MB (1 530 560 bytes)
  • SRS-XV900: 1.47 MB (1 549 664 bytes)

Release Date

  • 07-20-2023

Preparation

Check the firmware version

If the version is displayed 3100 or lower (SRS-XV800/SRS-XV900), we strongly recommend updating the firmware. If you're not sure, it's easy to check which version of the firmware you currently have:

  1. Turn on the speaker.
  2. Launch the Sony | Music Center application.
  3. Connect your speaker to the Sony | Music Center application.
  4. Select Settings → System and then confirm the firmware version.

Important Notice

  • Do not perform the update in a location where the Wi-Fi signal is inconsistent, such as:
    • on a train or in a place where Wi-Fi signals become congested
    • near a microwave, cordless phone, or any other devices that use the 2.4 GHz band frequency radio waves
  • Ensure both devices (Android or iOS devices and speakers) are fully charged.
  • Make sure that your unit is connected to a power outlet via the AC power cord (SRS-XV800/SRS-XV900) before starting the update.
  • Disconnect all other Bluetooth devices such as wearable devices or smart watches from your Android or iOS device before starting the update.

Before you upgrade

  • Once updated, the firmware cannot be reverted to an earlier version.
  • For Android devices, the update process will take approximately 4 minutes (SRS-XV800/SRS-XV900) to complete.
    The file size is about 1.45 MB for SRS-XV800 and approx. 1.47 MB for SRS-XV900.
    For iOS devices, the update process will take approximately 10 minutes (SRS-XV800/SRS-XV900) to complete.
    The file size is about 1.45 MB for SRS-XV800 and approx. 1.47 MB for SRS-XV900.
  • It may take longer to complete depending on the radio wave environment and your Android or iOS device.

Download & Install

To update these speakers, follow the procedure below:

  1. Download data from the server to the iOS device or the Android device.
  2. Transfer data from the iOS device or the Android device to the speakers.
  3. Execute the update with the speakers.

Step 1: Install the update

  1. Connect to a power supply outlet. Connect the AC power cord supplied with the speaker to an AC outlet.
    Note: The software update cannot be performed when using battery power only.
  2. Turn on the speaker.
  3. Launch the Sony | Music Center application.
  4. Connect your speaker to the Sony | Music Center application.
  5. The following screen will be shown when the connection has been established. If an update is applicable, Update the software of the speaker. will be displayed and you can press More Info.
    The Music Center screen. A message [Update the software of the speaker] is displayed on the bottom of the screen and [More Info] is displayed at the right side.
  6. Verify that Version 3200 (SRS-XV800/SRS-XV900) is displayed and press OK to start the update.
    The version is in the upper left corner of the screen, the left side: [LATER] button at the bottom of the screen, and the right side: [OK] button.
  7. Once the download starts, after the download is completed it will automatically move to the transfer screen.
  8. Once the transfer starts, after the transfer has been completed it will automatically move to the next screen.
    Note: Do not turn off your speakers while downloading updates, transferring data, or updating, otherwise, the speakers may become unusable. When the software update is completed, press OK.
  9. If the screen indicating the software update completed is not displayed, proceed with Step 2 to make sure the software version has been successfully upgraded.
    Note: The speaker automatically turns off when the software update ends.

Step 2: Check the update was successful

After the update, confirm that the new version has been installed successfully by following the Check the firmware version section steps.
If the firmware version shown is 3200 (SRS-XV800/SRS-XV900), the upgrade was successful.

Questions & Answers

An update error message appears.

  1. Press OK.
  2. Restart (turn the power off then on) the speaker.
  3. After that, restart Sony | Music Center and update again

Even though the update failed during the process, check the firmware version. If the Version is shown as 3200 (SRS-XV800/SRS-XV900), the firmware update was successful. If not, try the firmware update again. You can check the Version from the setting in the Sony | Music Center application. To find out how to check the version, go to Check the firmware version on this page.

Sony SupportSRS-XV800

Firmware Update to Version 3200