Dolby Vision video doesn't appear when a Dolby Vision enabled device is connected to the TV using HDMI

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If the HDMI input signal format/VRR is set to Enhanced format (4K120), some devices may not be able to output Dolby Vision video.

Try the following steps:

• Change the settings to Enhanced Format:
  1. On the TV remote control, press the Quick Settings button.
  2. Select Settings → Channels & Inputs → External inputs → HDMI signal format/VRR.
  3. Select the HDMI input number connected to the Dolby Vision device, then select Enhanced format.

  Note: Some devices may not be able to output Dolby Vision video when the HDMI signal format/VRR is set to Enhanced format (4K120) or Enhanced format (Advanced). The setting name may be different depending on the TV model.

• If the connected device has a Dolby Vision output Off/On function, set it to On.
• Turn the connected device off, then back on (reboot).

Related article: The 4K picture (50p/60p or 100p/120p) from an external device is not displaying normally.