Perform a Network Diagnosis

Depending on your TV model, the procedure to peform a network diagnosis is the following:

For models released in 2015 and later

1. On the remote control, press the HOME button.
2. Under Settings, select System Settings.
3. Under Set-up, select Network.
4. Select Network setup.
5. Select View Network Status.
6. Select Check connection.
7. Connection diagnosis will start. The connection results will be displayed after a few minutes.

For models released in 2014

1. On the remote control, press the HOME button.
2. Select the icon  (Help).
3. Select Internet Customer Support.
4. Select Internet Connectivity Symptoms.
5. Connection diagnosis will start. The connection results will be displayed after a few minutes.

For models released in 2013

1. On the remote control, press the HOME button.
2. Select Settings.
3. Select Network.
4. Select Network Setup.
5. Select View Network settings and status or View Network Status.
6. Select Check Connection.
7. Connection diagnosis will start. The connection results will be displayed after a while.

Which connection result is displaying?

• Wireless connection diagnosis shows all accesses failed. (Failed/Failed/Failed)

• Wireless Device is found but Local Access and Internet Access failed. (found or OK/Failed/Failed)

• The TV is connected to the local wireless network but not to the Internet (found or OK/OK/Failed)

• The TV cannot access an Internet streaming content even if though it is connected to the internet.

• All connections diagnosis are displayed as OK, but I still have an issue. (found or OK/OK/OK).

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