A gray screen appears and Google Assistant doesn't work when pressing the microphone button
A network connection is required to use Google Assistant. If you press the microphone button on the TV remote without a network connection, a gray screen appears. The gray screen disappears automatically after a few seconds. Make sure your TV is connected to your network and try Google Assistant again.
Note: If you need assistance with your network connection, additional information is available for connecting your TV to the internet and troubleshoot problems.
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