Can't Remove, Change, or Access the Closed Caption
Applicable Products
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Troubleshoot Closed Caption (CC)
Follow the steps below to remove, change, or access CC on your TV:
- Change the input or channel on the TV.
Note: The CC information may be embedded on signals coming from an external source such as a cable box or satellite receiver, especially if the cable box or set-top box is connected with an HDMI® cable.
- Turning of CC varies depending on the model of your device.
- On the supplied remote control, press the Display button.
- On the remote, press the CC button.
- In the TV menu, go to the Caption Vision menu and set CC to Off.
Note: The images below are examples of the location of the Subtitle or CC button on different remote controls.
Refer to the TV's manual for instructions on how to access the menu settings. Manuals are posted on your model support page.
Note: If the CC information is still displayed, then it is being displayed from an external source such as the broadcaster, cable box, or satellite receiver. Contact the broadcaster or the manufacturer of the device for instructions on removing the Closed Captioned information.
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
