Internet access test failed when performing the wireless network diagnosis on my TV

Your TV is connected to your wireless network but when performing the network diagnosis, the internet access failed.

Network status

The network status results appear as:

• Wireless Device: Found
• Local Access: OK
• Internet Access: Failed

These results indicate that the wireless module within your TV is working properly and can connect to your router, but cannot connect to the internet through your home network. The internet access test checks the connection between your router and the internet through your modem. 

This issue could occur for several reasons, including a faulty internet connection or the date and time not set correctly on your TV. Check the following information to help resolve the issue:

Verify your wireless internet connection

• Check if your other devices (computer, tablet, smartphone, game console) will connect to your wireless network and the internet. If other devices also fail to connect to the internet, you should check all wired connections going to your modem/router and perform a power reset. Or contact your internet service provider (ISP) for support.
  • Check wired connections
    • Check if your TV is connected to your router/modem with a network cable. You can't connect your TV to a wireless network if it's connected to your router/modem with a network cable.
    • Check the cable or phone line (DSL) connections for internet service coming into your home/building going to your modem/router.
    • If you have a separate router and modem, make sure the cable connection is in the correct port to the router from the modem. Your router will have a specific port for your modem connection.
    • You can also try a different network cable between the modem and router (where applicable). It's possible that your cable has failed.
  • Power reset your modem/router

    Internet connection issues are often resolved after performing a power reset of your internet devices. If you have a separate modem and router, power reset both devices.

    1. Unplug the power cable to your modem/router and wait about 60 seconds.
    2. Reconnect the power cable to your modem/router and make sure it's turned on.
    3. Wait until the device is finished making its connection to the internet and your network.
    4. Perform the network diagnosis to verify.
       • Android TVs
       • LCD TVs
• If other devices can connect to the internet through your home network, make sure your TV is connected to the same working network as your other devices and that your password is entered correctly.

Check your date & time settings

If the date and time settings are incorrect, your TV may fail the internet access test because security features to authenticate the validity of certificates for apps and streaming services may think they're either expired or not yet valid and refuse to connect. Make sure your TV is set to the correct date and time.

Turn off the Automatic date & time feature and set the date and time manually